A Letter From Our Chairman & CEO
During the last five years, we have witnessed a tremendous transformation of White Memorial Medical Center. We have grown from a community-based teaching hospital to a medical center that is regionally recognized for specialty care and state-of-the-art technology. We have supported this growth with the expansion and renovation of our campus facilities and the addition of new technologies and capabilities.
Although we have come a long way from our modest beginnings nearly a century ago, our commitment to our mission and community remains stronger than ever. While it is wonderful to have these modern facilities, research and technology, they are not an end unto themselves. They are simply the means for equipping our physicians and staff with the tools they need to do their jobs well and provide excellent care to our patients.
But we could not have done all this alone. We have overcome obstacles and achieved these results thanks to the help of our dedicated physicians and employees, our loyal community and donors, our supportive elected officials, and our diligent parent company, Adventist Health. We are all in this together, and we all share in the successes of White Memorial.
This sense of shared accountability has become a hallmark of our workplace culture, and is the unifying theme of our new 2010 Social Responsibility Report. When we first began our journey into public reporting five years ago, we focused on the hospital's responsibility to our key stakeholders—patients, physicians, workforce and neighbors. Through open and honest communication, we reinforced our promise to earn the trust of the people we serve.
As we explore the nature of these relationships further, we are discovering an important reality. While we certainly are responsible to our stakeholders, that sense of responsibility exists on both sides of the relationship. Our patients, partners and supporters share in our commitment to offer the best possible services, and are vested in making White Memorial an excellent institution today and for generations to come.
This mutual commitment to our hospital's success is an invaluable asset, especially at a time when the pressures on the health care industry to become increasingly transparent and collaborative are mounting. Our emphasis on shared accountability is already driving our strategic planning process for the next five years and beyond. As a result, we are better prepared for the challenges and opportunities that lie ahead.
We invite you to join us in this endeavor and share your ideas and comments through our social media and other feedback tools.
"Together, we are creating a bright future."
President & CEO, WMMC
President & CEO, Adventist Health
MISSION & WORKPLACE CULTURE HIGHLIGHTS
Key Performance Indicators
For a summary of our Performance and Progress in Mission and Workplace Culture, we have developed a set of key performance indicators (KPI).
Mission, Vision & Guiding Principles
Our Mission, Vision and Guiding Principles guide everything we do at WMMC.
Our Shared Priorities
A sense of shared accountability drives our decisions as an organization and shapes our involvement in the four shared priorities in this report.
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